Question 1

What conditions can integrative and rehabilitation therapies help with?

Accepted Answer

These services are commonly used for:
Arthritis and chronic pain
Cruciate ligament injuries
Neurologic conditions
Post-surgical recovery
Mobility and strength issues
Senior pet support and quality of life care

Question 2

How long are the appointments?

Accepted Answer

The initial appointment is 60 minutes. Follow-up visits are typically 30 or 60 minutes, depending on your pet’s needs and treatment plan.

Question 3

How often will my pet need treatment?

Accepted Answer

This varies based on your pet’s condition and goals. Some pets benefit from short-term intensive care, while others do best with ongoing maintenance treatments.

Question 4

Do I need a referral to schedule an appointment?

Accepted Answer

No referral is required. However, collaboration with your primary and referring veterinarian is encouraged to ensure comprehensive care.

Question 5

Where are appointments held?

Accepted Answer

Services are provided within partner veterinary hospitals and clinics. Locations, hours, and scheduling details can be found on the Schedule page.

Question 6

How do I schedule an appointment?

Accepted Answer

Appointments are either scheduled online, through Dr. McFaddin's system, or with the partnering hospital. The scheduling method is provided on the Schedule page.

Question 7

What should you know about cancellations and no-shows?

Accepted Answer

If you need to cancel or reschedule, please give at least 24 hours’ notice whenever possible. A late cancellation or no-show fee may apply. More details are available in the Late Cancellation/No-Show form and on the Schedule page.

Question 8

What happens if I arrive late to my appointment?

Accepted Answer

If you’re running late, don’t worry—Dr. McFaddin will still see your pet! However, your appointment will end at the originally scheduled time, and the full fee will apply. We’ll make the most of the time we have to prioritize your pet’s care.

Question 9

How much does an appointment cost?

Accepted Answer

Pricing varies depending on the service and appointment length. Pricing is outlined in detail on the Schedule page of the website.

Question 10

When is payment due?

Accepted Answer

Payment is due at the time of service. All services must be paid in full at the end of your appointment before departure. Payment is taken either through McFaddin on the Move or the partnering hospital.

Question 11

Will my pet be comfortable during treatment?

Accepted Answer

Most integrative and rehabilitation therapies are well tolerated and designed to reduce pain and improve comfort. Treatments are tailored to each individual patient.

Question 12

How soon will I see results?

Accepted Answer

Some pets show improvement quickly, while others require a series of treatments. Progress depends on the condition, severity, and consistency of care.

Question 13

How often will my pet need appointments?

Accepted Answer

Appointment frequency depends on your pet’s specific condition, goals, and response to treatment. Some pets benefit from more frequent visits initially, followed by a gradual decrease as they improve, while others may require ongoing maintenance care. Dr. McFaddin will create an individualized treatment plan and recommend a schedule that best supports your pet’s comfort, function, and overall well-being. Most patients begin with every 1-2 weeks. The appointment frequency is gradually lengthened. A lot of patients benefit from quarterly "tune-ups" long-term.

Question 14

Will I need to hold my pet during the appointment?

Accepted Answer

Yes, in most cases. As a mobile, appointment-based service, Dr. McFaddin frequently works without a dedicated assistant or technician, so pet owners are often asked to help gently hold or support their pet during treatment.

Question 15

Why do I need to assist Dr. McFaddin during the appointment?

Accepted Answer

Your presence helps your pet feel more comfortable and secure. Gentle restraint by a familiar person often reduces stress and allows treatments to be performed safely and effectively.

Question 16

What if I’m not comfortable holding my pet?

Accepted Answer

Your comfort and safety are important. If you have concerns, please let us know ahead of time. Light oral sedation may be necessary, or Dr. McFaddin may recommend scheduling at a different location where additional help will be available.

Question 17

What if my pet is anxious, painful, or reactive?

Accepted Answer

If your pet may be difficult to handle, please notify us in advance. We can discuss options to keep everyone safe and ensure your pet has the best possible experience. Oral sedation or rescheduling may be necessary.

Question 18

Will my pet be restrained the whole time?

Accepted Answer

Not necessarily. Many treatments are designed to be low-stress and comfortable. Pets are often allowed to relax, change positions, or take breaks as needed. We also use a lot of treats as a distraction and to reinforce a positive experience.

Question 19

What if I’m physically unable to assist?

Accepted Answer

Please let us know ahead of time so we can plan accordingly. Depending on the location, clinic staff may be able to help, we can modify the treatment approach, or rescheduling at a different location may be necessary.

Question 20

How will my pet feel after their visit?

Accepted Answer

Many pets are relaxed or sleepy for 24 hours. Some may have increased energy or improved mobility. Mild soreness can occur, especially after new therapies.

If you notice increased pain, sleepiness lasting >24 hours, reduced appetite, vomiting, or diarrhea please email Dr. McFaddin.

Question 21

What’s the best way to request a prescription refill?

Accepted Answer

You can request refills during an appointment, through the Shepherd SMS system, or by email at info@mcfaddinonthemove.come. Please include your pet’s name, medication name, dosage, and any changes or concerns so your request can be processed as smoothly as possible.

Question 22

Will you call in my prescription to the pharmacy?

Accepted Answer

No. Prescription refills will not be called in to pharmacies.

Question 23

Why don’t you call in prescriptions?

Accepted Answer

As a single-doctor mobile practice, phone-in requests are very time-consuming and take away from patient care. Written prescriptions allow for greater accuracy and efficiency.

Question 24

How will I receive my prescription?

Accepted Answer

For human pharmacies or veterinary clinic specific pharmacies (Vetcove, Covetris, etc) you will receive a written prescription, which you can:
Take to your preferred pharmacy
Upload to an online pharmacy service

For online pharmacies not requiring a membership (Chewy, Pet Meds, etc) I may be able to authorize refills online.

Question 25

How much time do you need to process refill requests?

Accepted Answer

If you didn’t request a written prescription during your appointment, we kindly ask for 48–72 hours to process refill requests. Thank you for your understanding!

Question 26

What information should I include in my email or SMS request?

Accepted Answer

To avoid delays, include:
Your name
Pet’s name
Medication name and dosage
Current pharmacy (if applicable)
Any changes or concerns

Question 27

Are all medications eligible for refill?

Accepted Answer

No. Some medications require:
A current exam
Lab work or monitoring
Recheck appointment
You will be notified if additional steps are needed before approval.

Question 28

What if my pet is out of medication urgently?

Accepted Answer

Please plan ahead whenever possible. Urgent requests cannot always be accommodated same-day.

Question 29

Can I request refills during my appointment?

Accepted Answer

Yes, and this is strongly encouraged to avoid delays.

Question 30

What should you bring to the first appointment?

Accepted Answer

Bring any recent medical records, current medications and supplements, and any imaging or test results you have. It also helps to have your completed new client forms ready and a list of your top questions or goals for the visit.

Question 31

Do you offer virtual or phone consultations?

Accepted Answer

Most of our care is hands-on and must be done in person at a partner clinic. If you have a question about whether a virtual conversation could help with planning or follow-up, please reach out and we’ll let you know what’s possible.

Question 32

Are virtual consultations available?

Accepted Answer

At this time, treatment appointments are provided in person at partner veterinary hospitals and clinics. If you’re not sure whether your pet is a good fit for care, feel free to reach out and we’ll help guide you.

Question 33

What should I do if my pet seems more sore or tired after treatment?

Accepted Answer

A little tiredness or mild soreness can happen after new therapies, and it usually passes within a day. If your pet seems significantly worse, has reduced appetite, vomiting, diarrhea, or pain that doesn’t settle, please email Dr. McFaddin so we can advise you.

Frequently asked questions